Welcome to Doviba (“we”, “our”, “us”, or the “Company”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://doviba.in (the “Website”) and make purchases from us.

1. Information We Collect

a. Personal Information

When you place an order or create an account on our Website, we may collect the following information:

• Full Name
• Billing and Shipping Address
• Phone Number
• Email Address
• Order details and purchase history

b. Payment Information

Payments on our Website are processed securely through third-party payment gateways. We do not store or process your credit/debit card numbers, CVV, or UPI details on our servers.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Send transactional communications (order confirmations, shipping updates, invoices)
• Create and manage customer accounts
• Improve website functionality and user experience
• Analyze customer behavior and website performance
• Detect, prevent, and address fraud or security issues
• Comply with applicable legal and regulatory obligations

3. Automatic Account Creation

When you place an order on our Website, a customer account may be automatically created for your convenience. This allows you to:

• Track orders
• View order history
• Manage addresses

Login credentials (if applicable) are shared securely via email. You may request account deletion at any time.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

a. Analytics and Behavior Tracking

We use the following tools:

• Google Analytics 4 (GA4): To understand traffic patterns, pages visited, device type, and website performance (data is anonymized).
• Microsoft Clarity: To analyze user interactions such as scrolling, clicks, and navigation using session recordings and heatmaps.

Important: Microsoft Clarity automatically masks sensitive information such as passwords, payment details, and personal form inputs. No personally identifiable or financial data is recorded.

b. Advertising and Remarketing

Facebook (Meta) Pixel may be used to measure ad performance and show relevant advertisements.

c. Cookie Control

You can manage or disable cookies through:

• Your browser settings
• Our cookie consent banner (where applicable)

Disabling cookies may affect certain website functionalities.

5. Third-Party Service Providers

We may share limited and necessary information with trusted third-party partners strictly for business operations:

• Payment Processing: Razorpay
• Order Fulfillment & Shipping: Delhivery
• Analytics & Advertising: Google Analytics, Microsoft Clarity, Facebook Pixel

All third-party providers are contractually obligated to protect your data and use it only for providing their respective services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, please note that no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing (where applicable)
• Opt out of non-essential cookies and tracking

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Website is intended for a general audience. We do not knowingly collect personal data from children under the age of 13 without verified parental consent. If such data is discovered, it will be deleted promptly.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or business practices. Updates will be posted on this page with a revised Last Updated date.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: support@doviba.in

By using our Website, you acknowledge that you have read and understood this Privacy Policy.